• Customer connections

Getting inside the mind of your customer

What do you want your customers to do, by when and how? Ultimately a website is a passive communication, it can’t do anything (beyond talking to bots), unless a user interacts with it. So, in order to successfully devise a strategy for your digital project, you first have to understand your audiences. We utilise both primary and secondary research to create a picture of your customers on which to plan your communications.


Getting inside the mind of your organisation

The other side of the coin is your own organisation and the strengths and limitations within, which we will work with you to understand. We have a great deal of experience working with complex stakeholder groups in both corporate and public sector organisations and know how to get to a consensus which listens to the breadth of your thinking, not just the loudest members of your team.